At Wolff-Mills Design, we are committed to providing exceptional design and consulting services to our valued clients. To ensure a seamless payment experience, we utilize Stripe as our trusted payment processor in conjunction with FreshBooks. As part of our commitment to transparency and compliance with Stripe’s policies, we have implemented the following fulfillment policy:
- Payment Processing: When a client makes a payment for our design and consulting services on a FreshBooks invoice through Stripe, we will promptly process the payment to initiate the fulfillment process.
- Service Delivery: Upon successful payment, we will promptly begin working on the agreed-upon design and consulting services outlined in the invoice, RFQ, proposal, or estimate. Our team will dedicate their expertise and resources to deliver high-quality and tailored solutions to meet our clients’ needs.
- Timely Completion: We strive to complete projects within the agreed-upon timeframe, ensuring efficient and effective service delivery. However, project timelines may vary depending on the scope and complexity of the project, and we will communicate any necessary adjustments or delays to our clients.
We value the trust our clients place in us and are committed to upholding the highest standards of professionalism and customer satisfaction. By utilizing Stripe, we aim to ensure a secure and seamless payment experience for all parties involved. If you have any questions or concerns regarding our fulfillment policy or payment process, please feel free to reach out to our team at hello@wolffmills.design.
Refund Policy
At Wolff-Mills Design, we strive to provide exceptional service and ensure customer satisfaction with every interaction. As a service-based business, our offerings are tailored to meet the unique needs of each client, and our team works diligently to deliver high-quality results. Given the nature of our services, we do not offer refunds once the service has been rendered or upon completion of the agreed-upon work. We are committed to addressing any concerns or issues that may arise promptly and working closely with our clients to find mutually satisfactory solutions. If you have any questions or require further clarification about our refund policy, please reach out and we will be more than happy to assist you. Your satisfaction is our top priority, and we appreciate your understanding of our refund policy in providing the best possible service.